Trusted Support Partner 2026
Ecommerce Customer Support That increases customer retention
A dedicated support agency handling live chat, email, phone, and technical support inside the tools you already use. Outsource customer support without losing the voice your customers trust.
MobyTrick
Shapewear
MonacoRepublic
StriveMarketing
Ecom-ventures
LimitlessJewellery
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SLA Compliance
Active Support Coverage
Tickets Resolved
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Agents
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Uptime
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Dedicated Team
A small, experienced team that gets to know your customers and your product.
Professional Support Built for Every Channel
Live Chat Support
Real-time responses that keep customers engaged and moving forward.
Email & Ticket Support
Organized, timely resolutions across the helpdesk tools you already use.
Phone Support
Clear, professional voice support when customers need a human, fast.
Technical Support (Tier 1/2)
Troubleshooting and issue resolution handled by trained agents.
Onboarding & Training Setup
We learn your product and tools before we ever talk to your customers.
Flexible Coverage Hours
Our Support is scaled to match your business hours, or theirs.
Reliable Support Partner
Built to help growing businesses deliver support that actually keeps customers
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Businesses supported across industries
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Years of combined support experience
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Tools and CRMs we work inside
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Dedicated support professionals
What Our Clients Say About Working With Us
“Outsourcing support was a massive risk for us because our technical product requires deep domain knowledge. Olarep took the time to build a robust internal knowledge base and handled technical inquiries effortlessly. Our customer feedback has never been better.“
SaaS Owner
SaaS Support Engagement
“Before Olarep, our overseas customers were waiting up to 14 hours for a response overnight. Olarep provided seamless coverage across all time zones. Our customers get instant, thoughtful answers no matter when they reach out.”
Store Owner
Ecommerce Store, Multi-Timezone Coverage
“Building an in-house 24/7 support team was going to stretch our budget thin. Olarep made onboarding completely painless, they integrated directly into our Zendesk setup within a week. The value they bring to our bottom line is unmatched.”
Shopify owner
Shopify Store, Zendesk Onboarding
When our order volume quadrupled in December, we expected our response times to crash. Instead, Olarep stepped in within 48 hours, matched our brand tone perfectly, and kept our average first-response time under 5 minutes. They didn’t just handle the tickets, they felt like an inline extension of our own team.
Shopify Owner
Shopify Store, Peak Season Suppor
Ready to Give Your Customers Better Support?
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Support That Scales With Your Needs
Full Visibility Into Every Ticket
Track response times, resolution rates, and customer satisfaction in real time, so you always know how your support is performing
