Effective Date: July 20, 2026 Last Updated: July 20, 2026
Olarep (“Olarep,” “we,” “us,” or “our”) provides customer experience (CX) and business process outsourcing (BPO) services, including customer support, order operations, administrative support, and AI-assisted workflow solutions (“Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at olarep.com (the “Site”), engage us as a service provider, or otherwise interact with us.
By using the Site or engaging our Services, you agree to the collection and use of information in accordance with this policy.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Visitors to our Site
- Prospective and current clients who engage Olarep for outsourced support services
- End users / customers of our clients, whose data we may process on our clients’ behalf while delivering contracted support services
Where Olarep processes personal data on behalf of a client (for example, handling that client’s customer support tickets), Olarep acts as a data processor or service provider, and the client acts as the data controller. In such cases, the client’s own privacy policy governs the collection of that data, and our handling of it is governed by the service agreement and any Data Processing Addendum (DPA) between Olarep and that client.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, phone number, and company name (e.g., via our contact form or consultation requests)
- Business details shared during onboarding or consultations (e.g., support volume, tools used, business goals)
- Billing and account information for clients who engage our Services
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- General location data (city/country level, inferred from IP address)
This is typically collected via cookies and similar tracking technologies, see our [Cookie Policy] for details.
2.3 Information Processed on Behalf of Clients
When delivering outsourced support services, we may process personal data belonging to our clients’ customers, including but not limited to names, contact details, order information, and support ticket content. This data is processed strictly according to the client’s instructions and the terms of our service agreement, not for Olarep’s own independent purposes.
3. How We Use Information
We use the information we collect to:
- Respond to inquiries and provide requested information about our Services
- Onboard and manage client accounts and service agreements
- Deliver contracted support services on behalf of clients
- Improve and maintain our Site and Services
- Communicate updates, invoices, or service-related notices
- Comply with legal obligations
- With consent, send marketing communications (which you may opt out of at any time)
We do not sell personal information to third parties.
4. Legal Basis for Processing (For Users in the EU/UK)
Where applicable under the GDPR or UK GDPR, we rely on the following legal bases:
- Contractual necessityto provide Services you’ve engaged us for
- Legitimate intereststo operate, improve, and secure our Site and business
- Consentfor marketing communications and non-essential cookies
- Legal obligationwhere processing is required to comply with applicable law
5. How We Share Information
We may share information with:
- Service providers and subprocessors who support our operations (e.g., hosting providers, CRM/helpdesk platforms, payment processors), bound by confidentiality and data protection obligations
- Our clients, where information relates to services delivered on their behalf
- Legal and regulatory authorities, where required by law, subpoena, or to protect our legal rights
- Successors, in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality protections
We do not share personal information with third parties for their own independent marketing purposes.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data processed on behalf of clients is retained and deleted according to the terms of the applicable service agreement or client instructions.
7. International Data Transfers
Olarep operates as an international outsourcing partner and may process, store, or transfer personal information across borders, including to countries outside your country of residence. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect data transferred internationally.
8. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at hello@olarep.com. If your data is processed by Olarep on behalf of one of our clients, we may need to direct your request to that client, as they are the data controller.
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. Contact us at the email above to submit a request.
10. Children’s Privacy
Our Site and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated via the Site or, where appropriate, by direct notice.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Olarep Email: hello@olarep.com
