“We built Olarep to give growing businesses the kind of support experience we’d want as customers ourselves fast, human, and genuinely helpful.”
Mohsin Ali (Founder & CEO)
A Customer Experience & BPO Partner Built for Growing Businesses
Olarep is a Customer Experience (CX) & Business Process Outsourcing (BPO) partner, combining human, professional support with the tools and workflows to make it scale.
Our Approach: Fast, Personal, Reliable
Led by a team with real, verifiable experience, not just claims. Here’s the track record behind the support you’ll get
Chief Operations Officer
10+ years in e-commerce support, Shopify fulfillment, and order management. Top Rated with a 100% Job Success Score.
SLA Adherence
0
Average first response time across all support channels.
Track Record
0
26,000+ hours delivered across 25 completed projects in customer support and e-commerce operations.
Built by Experienced Support Professionals
A focused team of support specialists with real, hands-on experience across live chat, email, phone, and technical support.
Mohsin Ali
Co-Founder, Client Relations
Iqtedar Ahmed
Co-Founder, Marketing & Growth
Shahnawaz Maher
COO, Chief Operations Officer
Nimra
Quality & Training Lead
Akram Ali
Support Operations Lead
Irfan Ali
Hr Manager
Tabin Sheikh
Data & Analytics Specialist
Farwa Batool
Paid Media Manager
What Drives Everything We Do
Human & Professional
Every conversation is handled by a real person who understands your brand, not a script. Customers can always tell the difference between genuine care and going through the motions.
Fast, Quality-First Response
Speed matters, but never at the cost of getting it right. We aim for fast first-response times without sacrificing accuracy, a quick reply that doesn’t solve the problem just creates more work.
Flexible & Scalable
No two businesses need the same support, so we don’t force one. Whether it’s one agent part-time or a full team around the clock, we scale with you, not a rigid package.
AI-Assisted, Human-Led
We use AI to work faster and smarter, automating repetitive tasks and speeding up research. But every interaction still stays led by a real person, never replaced by automation.
