Terms & Conditions
Effective Date: July 20, 2026 Last Updated: July 20, 2026
Please read these Terms & Conditions (“Terms”) carefully before using the website olarep.com (the “Site”) or engaging the services of Olarep (“Olarep,” “we,” “us,” or “our”). By accessing the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our Services.
1. About Olarep
Olarep is a Customer Experience (CX) and Business Process Outsourcing (BPO) provider offering outsourced customer support, order and e-commerce operations support, administrative and back-office support, and AI-assisted workflow solutions (“Services”) to businesses (“Clients”).
2. Use of the Site
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. You may not:
- Use the Site in any way that violates applicable local, national, or international law
- Attempt to gain unauthorized access to any part of the Site or its related systems
- Introduce viruses, malware, or other harmful code
- Scrape, copy, or reproduce Site content without our prior written consent
3. Engaging Our Services
Use of this Site does not itself constitute an engagement of Olarep’s Services. Services are provided pursuant to a separate written agreement (a “Service Agreement”) between Olarep and the Client, which will set out the specific scope, pricing, term, and conditions applicable to the engagement. In the event of a conflict between these Terms and a Service Agreement, the Service Agreement will govern with respect to the Services covered by it.
3.1 Onboarding
Prior to commencing Services, Olarep and the Client will agree on scope of work, coverage hours, tools/platforms to be used, pricing, and any client-specific policies Olarep’s team must follow.
3.2 Pricing and Payment
Pricing for Services is set out in the applicable Service Agreement or quote provided to the Client. Unless otherwise agreed in writing:
- Invoices are due within [NUMBER] days of the invoice date
- Late payments may be subject to a late fee and/or suspension of Services
- Prices are subject to change with [NUMBER] days’ written notice for ongoing engagements
3.3 Term and Termination
Either party may terminate a Service Agreement in accordance with its terms. Unless otherwise specified, either party may terminate an ongoing engagement with [NUMBER] days’ written notice. Olarep reserves the right to suspend or terminate Services immediately in cases of non-payment, breach of these Terms, or conduct that is abusive, unlawful, or harmful to Olarep’s personnel.
4. Client Responsibilities
Clients engaging Olarep’s Services agree to:
- Provide accurate information necessary for Olarep to perform the Services
- Provide timely access to systems, tools, and platforms required to deliver Services
- Ensure that any data shared with Olarep is provided in compliance with applicable data protection laws
- Treat Olarep’s team members professionally and in accordance with standard business conduct
5. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or customer information disclosed during the course of the engagement, and to use such information solely for the purpose of performing or receiving the Services. This obligation survives termination of the Service Agreement.
6. Data Protection
Olarep processes personal data in accordance with our [Privacy Policy] and, where applicable, a Data Processing Addendum (DPA) entered into with the Client. Where Olarep processes personal data on behalf of a Client, Olarep acts as a data processor / service provider, and the Client remains responsible for ensuring it has a lawful basis to share such data with Olarep.
7. Intellectual Property
All content on the Site, including text, graphics, logos, and branding, is the property of Olarep or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Olarep’s trademarks, logos, or branding without prior written consent.
Work product created specifically for a Client under a Service Agreement will be owned as set out in that Service Agreement.
8. Disclaimers
The Site and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Olarep does not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
Any performance figures, response time targets, or service level expectations referenced on the Site are illustrative and do not constitute a guarantee unless expressly stated in a signed Service Agreement or Service Level Agreement (SLA).
9. Limitation of Liability
To the maximum extent permitted by applicable law, Olarep shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Site or the Services, even if advised of the possibility of such damages.
Olarep’s total liability arising out of or related to a Service Agreement shall not exceed the total fees paid by the Client to Olarep in the [NUMBER]-month period preceding the event giving rise to the claim, except as otherwise agreed in writing or where prohibited by applicable law.
10. Indemnification
You agree to indemnify and hold harmless Olarep, its founders, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Site, or violation of applicable law.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [JURISDICTION], without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [JURISDICTION], unless otherwise specified in a Service Agreement.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms. Material changes affecting an active Service Agreement will be communicated directly to the Client.
13. Contact Us
For questions about these Terms, contact us at:
Olarep Email: hello@olarep.com
